The original distributor of your Victron components is responsible for follow-up technical support of those components -and we fully support all Victron products purchased directly from us- but we know that sometimes it can be difficult to contact your original distributor when you need to ask a question, so we are making our world-renowned Victron product expertise available to everyone!

This listing is for 30 minutes (phone only) of Victron product support time - only applicable when the Victron component was not purchased directly from us. When purchasing this support time, please be sure that the phone number entered is valid; a technician will call you back on the phone number provided within 24 business hours of your order placement. Phone response will always be between the hours of 9-5 Pacific time, Monday through Friday, excepting holidays.

NOTES:

• If your call is regarding pre-sale questions, and you then purchase corresponding Victron components directly from our site within 48 hours of the call, up to 90% of this fee may be refunded (some exceptions apply).
• In most cases, the questions we hear are answered in the freely available user manuals and extensive product documentation of Victron components; we highly recommend that you read all available documentation prior to purchasing support time.
• Please prepare your product-specific questions in advance to best make use of your phone time with our technicians.
• Please have specific Victron product names, serial numbers, and photos of your installation (if applicable) at hand in case the technician assisting you asks for them.
• In some cases the technician assisting you will respond with email links to the appropriate product manual, technical documentation, videos, or other resources that best answer your question.
• This service does not extend to filing warranty claims on your behalf; your original distributor will have their own process for this, so you will still need to contact them in that case.
• This service does not extend to specific installation advice, as each installation is unique and subject to varying codes and regulations depending on your specific use-case, so your onsite systems installer is still your best resource for installation and design questions that are specific to your system.
• This service is advisory only and does not replace the services of a trained and experienced electrician/systems installer.
• Support time purchased is final and non-refundable.