Shipping and Returns

Shipping:

Domestic shipping methods:
- UPS: Ground, 2-day, Overnight (shipped from some distributors)
- USPS: First Class, Priority Mail, Priority Express
- Truck freight for large/heavy items

International shipping methods:
- USPS Priority and Priority Express Mail
- DHL
- UPS International

Items shipped to the lower 48 states from our San Diego, CA warehouse generally go via UPS or USPS, and we usually use USPS to Alaska, Hawaii, and Canada. Some items are shipped directly from our distributors, who might use other carriers.

Some items can only be shipped via ground transportation, and will be generally be marked as such in the description or one of our team will reach out to you.

There are places we won't ship to, but not many, and you're probably not there anyway. But we gladly ship almost everyplace else you're likely to be - drop us a line if you have any questions.

Payment:
We accept Visa, MasterCard, Discover, AmEx, PayPal, and even check. Orders paid by personal or business check are subject to a five-day hold following our receipt of the check, or one day for a cashier's check on a national bank.

Returns:
**Contact us for a return authorization number, form, and shipping instructions. RETURNS WITHOUT AN RMA# AND ACCOMPANYING FORM WILL NOT BE ACCEPTED**
*The customer must pay return shipping costs for all returns unless the return is a result of our error in shipping.
*In the event the error was ours, we will of course cover all shipping costs and there will be no additional fees.
*Returns within 30 days are subject to a 15% restocking fee, provided the product is unused and in the original packaging.
*Returns after 30 days will not be accepted.
*Electrical components that have been opened but have not been installed may be subject to an additional 5-10% fee for testing.
*Electrical components that have been installed are not returnable.
*Batteries are not returnable except for warranty testing/replacement, in which case the unit will be inspected and tested, and if the fault is verified and determined to be covered by warranty, the unit will be replaced free of additional charge.
*Special-order items are not returnable except for warranty testing/repair/replacement service, in which case the component(s) will be inspected and tested, and if the fault is verified and determined to be covered by warranty, the component(s) will be repaired or replaced free of additional charge.
*We reserve the right to refuse any item that is not in "as new" condition.
*We reserve the right to change this policy at any time without notice.